|Photo credit: Wikipedia|
I've recently been working with a client on a process to measure the impact of their new Knowledge Management programme. Measuring what are sometimes intangible effects is always tricky, but as Lord Kelvin advocated, necessary and worthwhile. We've set-up a maturity modelling process to provide the metrics* associated with their knowledge-sharing activity, collaborative behaviour and effectiveness of communities of practice. We are applying quantitative measures to a qualitative effect:
- To know how far you have come, you need a baseline to measure from
- To know where you want to go, you must have a target
- To move from baseline to target you must determine actions, timescales and resources
|Photo credit: HBS Archive|
In May, I'm running a KIN Roundtable at HM Treasury in London on 'Measurement and Demonstrating Value'. I'm sure these topics will feature in the discussions.
* Do you know the difference between a measure and metric?
- A measure is one quantitative number or amount. e.g. We made £100,000 profit in the last quarter.
- A metric compares the measure to a baseline. e.g. We made £100,000 profit last quarter, £10,000 more than the same quarter last year.