Thursday, 20 July 2017

The intersection of Design Thinking and Knowledge

An ex-colleague from the World Bank, Arno Boersma, has written a useful article about how Design Thinking can be applied to knowledge sharing.

I agree that trying to convince workers and managers that 'KM' is a worthwhile endeavour is counter to the principles of Design Thinking and futile. Design Thinking ensures that we don't develop 'solutions' without fully understanding what the problem is and why it's a problem. Greg Satell's post on this is a great read I've been convinced for a long time that part of the problem is vocabulary. Rather than invent a new acronym 'KDT', we should promote design thinking skills and techniques as part of existing learning and development processes. Similarly, Systems Thinking; whereby problem solving is addressed holistically.

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