"Maybe you wait a little longer..."

I came across this interesting article, written 2 years ago, on digital overload. Nothing new in that. However, one phrase really resonated with me "Maybe you wait a little longer before answering a question".

This refers to a neurological experiment, where a group of scientists were taken to a retreat in the desert, with no access to electronic devices. After 3 days a feeling of tranquility descended.  The participants self-observed their behaviours and feelings, one of which was expressed in the quote above.

I was reminded of a conversation I had with a senior manager at BP a few years ago. He put 2 hours  aside in his diary every Friday afternoon to do nothing. This time was inviolate. He simply spent this time thinking. He was convinced this time for reflection made him a significantly better manager. Not many of us have the luxury of clearing a chunk of time for meditation, but have we really tried to reflect more?

Earlier this week, Liz Nottingham, HR Director of leading ad agency Starcom Mediavest (SMV) gave an inspiring talk to KIN about talent management and knowledge transfer. SMV have won the accolade of the Sunday Times 'Best Companies to Work For'. Liz has achieved this by putting a lot of emphasis on culture and collaboration. This includes sending staff on retreats to Marrakesh for reflection and energising. As she puts it "it may be mad, but at some point I really want to employ a Buddhist monk here".

Marrakesh and monks may not be achievable in your organisation, but how about giving a little thought to the lost art of reflection? I'm going to try something else too. I have an email 'drafts' folder; I'm going to park immediate responses there for a couple of hours and re-read them before sending.

KIN Members' favourite innovations

We held a fabulous KIN Roundtable yesterday on the topic of 'Innovation Markets'.
By way of an ice-breaker introduction, I asked each of the participants to say what their favourite innovations were. We decided that we would allow inventions as well as innovations. This was their surprising and eclectic list. It was notable that the iPod or iPad did not feature!

• Micro banking by mobile phone in Africa
• The Zero Rupee note (very successful anti corruption initiative in India)
• Amazon book reviews
• Robot vacuum cleaner
• Online gaming as a social enabler
• Google maps and Streetview
• Texting
• Fire (enabled cooking and our brains to grow)
• E Readers
• Velcro (especially when used as restrainers for babies, apparently)
• Aux 3.5mm jack connections in cars 
• Social bookmarking
• Live train updates on my phone
• Bicycle Derailleur gears

KIN members are certainly an imaginative bunch of people!

The Riddle of Experience vs Memory - a lesson for Knowledge Transfer

I've just listened to a TED talk from Daniel Kahneman that has huge relevance for anyone involved in Knowledge Transfer or Knowledge Elicitation work. We know that an individual's recall and their actual experience may be quite different. This excellent talk shows just how different they can be. Kahneman is credited with inventing the concept of 'behavioural economics'.

By the way, if you are interested in knowing how much (or little) annual income is required to make you 'experientially happy', listen to the Q&A at the end. 

"Using examples from vacations to colonoscopies, Nobel laureate and founder of behavioral economics Daniel Kahneman reveals how our "experiencing selves" and our "remembering selves" perceive happiness differently. This new insight has profound implications for economics, public policy -- and our own self-awareness".

Hans Rosling impresses Paxman

BBC2 Newsnight's Jeremy Paxman is a man not easily impressed, at least not usually on-air. Last night Paxo was visibly gobsmacked by Hans Rosling's performance. It's not everyday that you see a statistician 'perform'.
China's inexorable rise in GDP and educational standards is well known and predictable. Rosling showed, through his startling use of infographics the extent that Chinese health and life expectancy was also improving markedly. As an indicator of how important Rosling's work is, he shared the platform with Bill Gates today at the LSE's conference on Global Poverty. 

I've talked about Prof Rosling before, but I've not seen anyone more effectively turn data into knowledge. The data for Professor Rosling's brilliant infographics is drawn from a myriad of public datasets. He neatly presents these as information through the Gapminder.org graphical interface. You can play with and adapt using the Gapminder.org tools that he showcased on Newsnight.

The unique gift that Rosling has is to add a third dimension to the information to generate knowledge. That dimension is time. You can play, fast-forward or reverse a time sequence, showing how values and their intersections have changed over a number of years. Colour and relative size of plots are also varie over time. To a certain extent a static graph requires interpretation and analysis. Rosling's tool allows the viewer to experience change in a visual way that is immediately engaging. See him in action here:

The Gapminder tool is now available here as a free desktop download, so you can use your own data to impart knowledge.

Hans Rosling  is Professor of International Health at Karolinska Institute and co-founder and chairman of the Gapminder Foundation. 

Related articles

• Hans Rosling and the magic washing machine (innovativecollaboration.wordpress.com)
• Gapminder.org (annmic.wordpress.com)

'National Living Treasure' - Knowledge retention the 1950s Japanese way

Image via Wikipedia

Ōsaka Hiromichi, a master Japanese woodworker, honed his skills by creating replicas of historic objects from the Shōsō-in treasure house in Nara. He spent 5 years just researching the tools and materials he needed. His first object, a rosewood box, took seven years to complete.

I came across Hiromichi through the wonderful Grayson Perry exhibition 'Tomb of the Unknown Artist' at the British Museum yesterday. Amongst the beautiful objects that Perry has assembled was a lovely metal-inlaid wooden box. I was intrigued by the fact that it was created by an artist designated by the Japanese government as a 'Living National Treasure', under the 1950 law of 'Preservers of Important Intangible Cultural Properties'.

What a wonderful concept; that an individual recognised as having special or unique skills should be paid to "keep and pass on ancient skills and knowledge and make them relevant to the present". Even more remarkable that this is intangible knowledge, the experience built-up over many years that can't simply be documented. The Japanese government recognised the importance of social capital right back in 1871, when the first preservation of antiquities statute was passed. Since then subsequent administrations have strengthened and widened these laws to include important intangible knowledge, and pay a healthy stipend to the holders of that knowledge - those designated 'Living National Treasures'.

I think the most far-sighted part of the law is that the designate must 'make the knowledge relevant to the present'. How many organisations in 2012 understand the value of their social capital as well as the Japanese government did in 1950?


If you would like take a look at Ōsaka Hiromichi's remarkable work, you can see photos here.

Related articles

• Grayson Perry, a pot and me (britishmuseum.org)