Occasionally I've been watching the BBC2 series 'Mary Queen of Shops'. If you didn't see Last night's episode, I'd recommend it. As well as being entertaining television (if you like that sort of thing)
Lightwater Homecare should be required watching on management training courses about employee engagement. I was particularly struck by one of the newly invigorated employees who at the end of the programme said "I was just a cashier, I just worked behind the till. But now I'm able to get out and talk to the customer and know what I'm talking about".
I hope they do a '12 months later visit to see if the changes have stuck!
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